What happens to a call when I can’t get to the phone?
Galaxera’s AI receptionist answers in a natural voice, day or night. It takes the caller’s name, number and what they need, answers the common questions, and books the job straight into your diary — so a missed call stops being a missed job, and the caller doesn’t just ring the next bloke.
Can I really write a quote just by talking?
Yes. Tell Galaxera what the job is and the price, and it drafts the quote — priced, worded, GST sorted — reads it back, and sends it the moment you say the word. What used to eat your evening now takes seconds from the driveway.
Will it actually chase the money I’m owed?
Every overdue invoice gets a polite follow-up by text and email, automatically, until it’s paid — and the second the money lands, the chasing stops on its own. You stop being the debt collector.
Does the AI ever send something to a customer without me seeing it?
No — approval-first is the default. Galaxera answers calls, drafts the replies, quotes and invoices, and lines up the next step; you give the nod before anything customer-facing goes out.
A customer rings about a job from last year — will I remember it?
You won’t have to. Every call, quote, message and job is saved to that customer automatically, so when they ring back their whole history is right there — what you did, what you charged, when.
What if a caller barely speaks English?
Galaxera’s receptionist and voice assistant work in more than just English, so the caller gets understood and booked in — and you can do your own admin by talking in your own language.
Do I have to ditch Xero and start over?
No. Galaxera syncs two-way with Xero — mark an invoice paid in one and it updates in the other — so it sits on top of the tools you already use instead of replacing them.
How soon is it working for my business?
About 15 minutes. We walk you through your own trade, rates and jobs — not a generic demo — and set you up to take calls and draft your admin the same day. Plans start at $49/month + GST.
Which businesses is it best for?
Trade businesses with urgent calls, fast replies, quote-driven work, bookings, and repeat admin: electricians, plumbers, HVAC, cleaners, landscapers, builders, and maintenance teams.