Legal
Data Deletion
What we store from Facebook & Instagram
When you connect Facebook and Instagram, Galaxera stores only what's needed to publish the posts you create: your Facebook Page ID and name, your linked Instagram Business account ID and username, and an encrypted Page access token. We do not store your Facebook password or your personal profile data.
How to delete your data
- In Galaxera: open Setup → Connections, choose Manage on Facebook and Instagram, and click Disconnect. This immediately deletes the stored access token. Your Page and Instagram account names stay on the record until you ask us to delete them by email.
- In Facebook: go to your Facebook Settings & privacy → Settings → Apps and websites, find Galaxera, and remove it. This cancels Galaxera's access, Facebook notifies us, and we delete the connection data within 30 days.
- By email: contact us at privacy@galaxera.com.au and we will delete your connection data and confirm.
Deleting the connection stops all publishing and removes the stored token; it does not delete anything from your Facebook or Instagram accounts.