An AI receptionist for tradies in Australia.

A carpenter halfway up a frame or a sparky in a ceiling can't take a call. On the default setting your mobile rings first, for 12 seconds unless you change it. Pick up and it's a normal call. Leave it and the receptionist answers in your business name with a short recording notice, then asks what the job is, the address or suburb, how urgent it is and when suits them.

When the call ends a text lands on your mobile: who rang, the job, URGENT if it is, the address, the time they asked for, their number and a link to the call. In your Inbox the same call has the recording, a transcript and a summary. The caller gets a text too, with a link to check their details and add a photo of the job.

Out of the box the receptionist takes the job, the address and the time the caller would like, texts them the details link, and the request waits in your Inbox. Tap Confirm time, set the day and start, and it's in.

If you want it to book on the call, add a call rule that says Book it directly and connect Google Calendar. With both in place it offers free times from your calendar and books the one the caller picks, and your text says Galaxera booked a job, with the time and the address.

Choose how it answers: every call, after your mobile has rung first, or only outside your hours, with your mobile ringing as normal during them. Outside hours means outside the hours in your Business Profile, so the evenings and weekends you're closed are covered.

Switch on emergency cover, then set your after-hours callout fee and the suburbs you cover. A caller with a real emergency has their details taken and the call marked as an emergency, so your text says URGENT. If they ask what it costs, it gives the callout fee you set and no other price. A caller outside your suburbs still has their details taken and is told the team will confirm. A burst pipe at 11pm, a power fault, an air conditioner dead in a heatwave: each one is written down and waiting on your phone.

Your mobile number stays yours. Each plan includes a Galaxera number for calls and texts. A mobile or toll-free number takes calls and sends texts. Put it on your website, the ute and your ads.

For the number your customers already have, open Setup on your phone and tap three buttons: divert when you don't answer, when you're on another call, and when the phone's off. Each one sets carrier call forwarding to your Galaxera number. It works on Telstra, Optus and Vodafone, and dialling ##002# turns it off again. Customer texts to the Galaxera number can be copied to your mobile, and a reply from you within 30 minutes goes back to them from the business number.

There are six voices to pick from, each with a name and a preview, and five greetings, one of them G'day, you've reached, followed by your business name. The voices are set to speak English with a relaxed Australian accent. For any of the 17 other languages you switch on, from Mandarin and Vietnamese to Arabic, Punjabi and Greek, it picks up the caller's language from their first words and carries on in it.

Each plan includes phone minutes every month. Minutes count while it answers, and also when you take a call on your mobile through the Galaxera number. Past the allowance, each minute bills at the rate on the pricing page. You can pause it from Setup at any time and keep your number.