DR
1:12
AI summary & reply
Hot water system leaking at 14 Bourke St, Redfern. Wants someone today if possible.
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Answer
Phone AI Receptionist
Answers the calls you can't take, and books the job while you're still on the tools.
The problem
You can't answer the phone with your hands in a switchboard.
A missed call from a new customer is usually a lost job — they ring the next name on the list. Voicemail doesn't help, because most people won't leave one. The calls come while you're up a ladder, under a house, or driving between sites, which is exactly when you can't pick up.
How it works
From start to done.
Call comes in
Your business number rings you first. If you can't pick up, Galaxera answers instead of voicemail.
It talks properly
A real conversation — it asks what the job is, where, and how urgent, in your business's voice.
Details captured
Name, number, address and job description are written down against a customer record.
You get the rundown
A text lands with the summary, and the lead is waiting in your inbox when you're off the tools.
Everything you get
Built to do the whole job.
Answers on the third ring
Your number rings you first. If you cannot pick up, Galaxera answers instead of voicemail.
A real conversation
It asks what the job is, where, and how urgent — it does not read a menu at them.
Books the job on the call
It can offer times from your diary and book the customer in while they are still on the phone.
Speaks their language
Callers who do not speak English get answered in a language you turn on.
After hours, every night
Set your hours and it covers the evenings and weekends you are not taking calls.
Texts you the rundown
The moment the call ends you get a summary — job, address, urgency, number.
Answers what it knows
It can answer questions about your services and areas from what you have told it.
Every caller becomes a record
The lead lands in your inbox attached to a customer, ready to quote.
Everything in phone ai receptionist
The full list.
When it answers
- Answer every call, after 3 rings, or only outside your hours
- Rings your mobile first — press a key to take the call
- Your personal voicemail can never steal a business call
- Choose how long your mobile rings first, 8 to 25 seconds
- Falls back to voicemail if anything is unavailable
- Pause the AI any time without losing your number
How it sounds
- Six Australian voices to choose from, with a preview
- Your own greeting, in your words
- AI rewrite: shorter, warmer, or more professional
- Opens with your business name automatically
What it asks the caller
- Their name and phone number
- Address or suburb
- What the job is
- How urgent it is
- Best time to call back
- Asks them to text photos of the job
- Their email, if you want it
What it can do on the call
- Reads your real calendar and offers actual free times
- Books the job while the customer is still on the phone
- Takes booking details and texts a confirm-or-edit link
- Records a callback with the urgency attached
- Answers questions about your hours, services and areas
- Recognises existing customers on caller ID
After the call
- Texts you a recap: who rang, what they need, callback number
- Full recording, with the caller and the AI on separate channels
- Written transcript and an AI summary
- Outcome recorded: booked, details taken, answered, or escalated
- Confirmation SMS sent to the caller automatically
Rules you control
- Plain-English if/then rules — no code
- Book directly, take details, flag urgent, or politely decline
- After-hours emergency handling with your call-out fee
- The suburbs you cover after hours
- Everything applies live — there is no save button
Answers callers in
EnglishMandarinCantoneseVietnameseArabicFarsiHindiPunjabiGreekItalianSpanishPortugueseFrenchGermanTagalogIndonesianKoreanJapanese
It picks up the caller's language from their first words — no menu, no press 2 for anything. You can also choose which language it opens every call in, and the recording disclosure is translated too.
End to end
Phone AI Receptionist, start to finish.
The call you missed
It picks up so the job does not go to the next bloke.
You are in a ceiling with both hands busy. Galaxera answers, works out what is wrong and where, and how soon they need someone.
- Answers instead of voicemail, day or night
- Captures the fault, the address and the urgency
- You get a text the moment the call ends
Booked in
It can put them in the diary while they are still talking.
Rather than promising a callback, the receptionist offers real times from your calendar and books the one the customer picks.
- Offers slots from your actual availability
- Creates the job with the customer attached
- Sends the customer a confirmation
Ready to answer
The reply is drafted before you have washed your hands.
The call becomes a thread in your inbox with a summary and a reply already written in your tone — read it, change it, send it.
- Recording and summary on the same card
- Reply drafted from the call and their history
- Nothing sends until you tap send
What it means for you
Why it's worth it.
Missed calls stop being lost jobs
Every caller reaches something that can actually take their details, day or night.
No more scribbled numbers
Details arrive typed, attached to a customer, ready to quote — not on the back of a receipt.
You sound like a bigger outfit
Callers get a professional greeting with your business name instead of a full voicemail box.
Worth knowing
- The receptionist is included on plans with the receptionist entitlement.
- It captures and books work. It doesn't quote prices on the phone.
Questions
Before you ask.
What happens if I'm already on the phone?
The call goes to the AI receptionist rather than engaged tone or voicemail. It takes the caller's details and job description, then texts you a summary so you can call back knowing what they want.
Will callers know they're talking to an AI?
Yes. The receptionist discloses that it's an assistant at the start of the call. It answers in your business's name and can speak languages other than English if you turn them on.
Less admin, more tools-on-time
See phone ai receptionist on your own jobs.
Set up with your businessWe walk through your trade, your rates and your jobs — not a generic demo.
The AI does the adminCalls answered, quotes drafted, invoices chased — while you stay on the tools.
Fifteen minutesPlans start at $49/month + GST. No card to look at it.