SW
Just confirming you’re still right for Thursday morning?
AI draft
Hi Sam — yes, still booked for Thursday 7:30am. I’ll text when I’m on the way. Cheers, Dave
Send reply
Answer
AI Reply Drafting
The reply is already written. Read it, change what you want, send.
The problem
It's not that replying is hard. It's that there are forty of them.
Most customer messages need a short, polite, slightly-different answer. Individually that's thirty seconds. Across a week it's hours, and it's why messages sit unanswered for two days — long enough for the customer to assume you're not interested.
How it works
From start to done.
Message arrives
A text or email lands in your inbox.
It reads the context
The customer's history, their open jobs, and what they're asking about.
A draft appears
A reply written in your business's tone, ready underneath the message.
You send it
Send as-is, edit it first, or ignore it. Nothing goes without you.
Everything you get
Built to do the whole job.
The reply is already written
Open the message and the answer is sitting underneath it.
Written from their history
It reads the customer open jobs and recent messages before writing.
Sounds like you
Set the tone once and replies come out in your voice, not a call centre voice.
Regenerate if it misses
Not right? Ask for another one rather than starting from scratch.
Edit anything before it goes
It is a draft in a box — change a word or rewrite it entirely.
Nothing sends on its own
No reply reaches a customer without you tapping send.
Works on texts and emails
Same drafting whether they messaged or emailed.
Answers from what you have told it
It can use your services, hours and policies when replying.
Everything in ai reply drafting
The full list.
How the draft is written
- Streams in as you watch — no waiting on a spinner
- Reads the whole conversation, not just the last message
- Looks at the job photos attached to the thread
- Uses your services, hours, policies and pricing
- Signs off with your name, then your business name
You stay in charge
- Tone chips: friendly, formal, shorter, more comprehensive
- Regenerate as many times as you like
- Edit any word before it goes
- Nothing sends until you press send
- Only ever drafts on your click, never on its own
It will not make things up
- Never invents prices, quantities, dates or times
- Leaves a placeholder rather than guessing a figure
- Never claims something was booked, sent or paid
- Australian English, plain and professional, no emojis
Optional automatic replies
- Confirm an appointment automatically — off by default
- Share an ETA when a worker is on the way — off by default
- Answer "are you on the way?" — off by default
- Every automatic reply is logged in your inbox with the reason
- Pause all automatic replies for 24 hours, any time
- Customers who reply STOP are never messaged again
End to end
AI Reply Drafting, start to finish.
Already drafted
Stop staring at an empty text box.
The blank-page problem disappears — you are editing, not writing, and a two-day reply becomes a two-minute one.
- Drafted the moment the message lands
- Uses their job history for context
- Send, edit, or ignore
Across the whole inbox
Every message, not just the easy ones.
Texts, emails and web enquiries all arrive with a draft, so clearing the inbox stops being an evening job.
- Same drafting on every channel
- Prioritised so urgent replies surface
- One place to clear
In your control
It writes. You decide.
Nothing is sent autonomously. Every draft waits for you, and you can change the tone whenever you like.
- No autonomous sending, ever
- Regenerate or rewrite freely
- Opt-outs always respected
What it means for you
Why it's worth it.
Reply in seconds
The blank-page problem disappears; you're editing, not writing.
Consistent tone
Customers get the same professional answer whether you're fresh or flat out.
Faster responses win work
Answering the same day is often the difference between the job and the competitor.
Worth knowing
- Drafts are suggestions. No reply is sent to a customer without you approving it.
Questions
Before you ask.
Will it message customers without me?
No. Drafts sit waiting for you to read. Sending is always your decision — the AI never messages a customer on its own.
Does it know about the customer's job?
Yes. Drafts are written with the customer's history and open jobs in view, so the reply refers to the actual work rather than being generic.
Less admin, more tools-on-time
See ai reply drafting on your own jobs.
Set up with your businessWe walk through your trade, your rates and your jobs — not a generic demo.
The AI does the adminCalls answered, quotes drafted, invoices chased — while you stay on the tools.
Fifteen minutesPlans start at $49/month + GST. No card to look at it.