The whole back office, listed out.
The specification, not the sales pitch. Every capability is written out and grouped, and where something has a limit the limit is printed beside it rather than left off. If you are still deciding which part you need, start from the products instead.
Products, and the three trade plans carry an identical feature set — they differ by seats and monthly allowance. Publishing a website is a one-off $99 build, and going live (the receptionist on your number, a social post, a finalised payslip) needs a paid plan rather than the trial.
Limits included
Where a feature stops short, it says so on this page rather than on a support article you find afterwards.
Looking for one specific thing?
This page lists capabilities. If you would rather read about a product (what it is for, how it works and what it costs you in effort), each of the 14 has its own page.
Everything all 14
of them actually do.
Breadth is the point, so these lists are exhaustive rather than curated. Every product's limits are printed under its own list rather than gathered somewhere quieter.
Phone AI Receptionist
Answers the calls you can't take, and books the job while you're on the tools.
When it answers
- Answer every call, after 3 rings, or only outside your hours
- Rings your mobile first: press a key to take the call
- Your personal voicemail can never steal a business call
- Choose how long your mobile rings first, 8 to 25 seconds
- Falls back to voicemail if anything is unavailable
- Pause the AI any time without losing your number
How it sounds
- Six Australian voices to choose from, with a preview
- Your own greeting, in your words
- AI rewrite: shorter, warmer, or more professional
- Opens with your business name automatically
What it asks the caller
- Their name and phone number
- Address or suburb
- What the job is
- How urgent it is
- Best time to call back
- Asks them to text photos of the job
- Their email, if you want it
What it can do on the call
- Reads your real calendar and offers actual free times
- Books the job while the customer is still on the phone
- Takes booking details and texts a confirm-or-edit link
- Records a callback with the urgency attached
- Answers questions about your hours, services and areas
- Recognises existing customers on caller ID
After the call
- Texts you a recap: who rang, what they need, callback number
- Full recording, with the caller and the AI on separate channels
- Written transcript and an AI summary
- Outcome recorded: booked, details taken, answered, or escalated
- Confirmation SMS sent to the caller automatically
Rules you control
- Plain-English if/then rules, no code
- Book directly, take details, flag urgent, or politely decline
- After-hours emergency handling with your call-out fee
- The suburbs you cover after hours
- Everything applies live, so there is no save button
Mobile AI Voice Assistant
Run the admin by talking: hands dirty, phone in your pocket, driving between jobs.
Ask it anything
- What is on today, tomorrow, this week, or this year
- Who owes you money, and how overdue they are
- Everything about a customer: jobs, quotes, invoices, balance
- The full history of a job, including who is assigned
- Which messages are still waiting on a reply
- Who is on the tools today and what they are on
- Recent receptionist calls and what each caller wanted
- Which phone bookings have not been confirmed yet
It writes things for you
- A reply to a waiting customer message
- A payment reminder: friendly, firmer, or final
- A quote follow-up in the same three tones
- The text that sends a saved quote
- A fresh confirmation link for a phone booking
It gets things done
- Creates a quote with line items and GST, priced server-side
- Creates an invoice, pulling the customer's details across
- Books a job straight into your calendar from plain speech
- Logs a lead before you forget it
- Adds a note or a reminder onto a job
- Sends the message, reminder, follow-up or quote once you say yes
It cannot go rogue
- Everything is drafted and read back before anything is sent
- You confirm out loud, or tap send on screen
- It never claims something was sent before it actually was
- Cut in mid-sentence any time, no push-to-talk
- Live minute counter while you talk
Quoting
Get the quote out the same day, before the customer rings someone else.
Building the quote
- Start from a job, an enquiry, or a blank quote
- Line items with your own units: hourly, per metre, per point, each
- Separate labour and materials, or price the lot as one
- Pull the customer, site address and contact straight off the job
- Attach photos and documents to the quote
- AI tidies your scope wording without changing the numbers
- Save a quote as a draft and come back to it
Pricing that remembers
- Suggests a price from what you have charged for the same work before
- Matches on the wording of the line, not an exact string
- Prices you won on lift to the top; prices that lost drop away
- Recent work counts for more than work from a year ago
- Lines you use often rank above one-offs
- Every suggestion is editable before it goes out
Quote or proposal
- Switch a quote to a narrative proposal for a lump-sum price
- Proposals read as scope and outcome instead of a line-item table
- Both carry your terms, validity period and warranty wording
- Deposit amount stated on the document
- GST follows your registration: no GST shown if you are not registered
What the customer receives
- A branded PDF with your logo, colours and business details
- Sent by email or text, or both
- Opens on a private link: no login, no app
- Accept or decline from the same page
- Your terms, validity date and warranty on the document
When they accept
- The quote becomes a job with the customer and site address on it
- The supply list carries across to the job
- Straight into the calendar with the right worker
- Follow-ups stop the moment it is accepted
- A decline is recorded against the quote, not lost
Quotes that don't go quiet
- A Today-list reminder starts when you send a quote
- Each one lands on your Today list on the day it is due
- Re-sending the quote resets the ladder
- Accepting or declining clears the remaining reminders
- You choose the intervals
Plan Takeoff, Measuring & Roof Design
Count it off the drawing, or lay a solar system out on the roof itself, then price either from your own rates.
Getting the drawing in
- PDF plans, including multi-page sets
- A photograph of a printed drawing
- DWG files imported and rendered
- Page-by-page scale, so a detail sheet is not measured at the site plan's scale
Measuring
- Counts, run lengths, areas and volumes
- Wall area as run length x height, less marked openings
- A waste percentage per measured region
- Quantities recalculate when you move or reshape a mark
Finding and marking up
- Tap one symbol and the repeats of it are found across the page
- The symbol you marked is named for you, so the item type labels itself
- Every detected mark is reviewed and confirmed by you before it counts
- 454 trade symbols across electrical, control, plumbing, HVAC, solar, carpentry and painting
- Starter item types suggested for your trade
- Text labels and boxes for notes on the drawing
- An auto-legend listing the symbols you have placed
- Export the marked-up plan to send or file
Solar: the system laid out on the roof
- Type an address and the roof comes back measured from aerial imagery, plane by plane
- Pitch, orientation, usable area after setbacks and the yearly sun each face gets
- You place every panel: one at a time, or a block of rows and columns dragged into shape
- Rotate, flip portrait or landscape, nudge by 100 mm, duplicate a row, space out anything overlapping
- Set the panel gap your mounting system actually needs
- Switch a roof face off and its panels come off with it
- Trace an eave to correct a face's angle when the photograph has it wrong
- Your own module list, with real watts and dimensions. Swap the module and the rows re-fit
- Drop isolators, switchgear, anchors and edge protection on the plan and each one is counted
- Materials from your own rules: per panel, per kilowatt, per roof face, or one for each one placed
- STC and battery rebates estimated beside the bill from the certificate price you enter
Onto the quote
- Measured quantities become quote lines
- Priced from your saved rates
- The takeoff stays attached to the job it was quoted from
Invoicing
Invoice the day you finish, and let Galaxera do the chasing.
Raising the invoice
- Turn a finished job into an invoice without re-typing anything
- Invoice straight from an accepted quote
- Or raise a standalone invoice for work that never had a quote
- Materials and labour from the job come across as lines
- Built on the server, so a long job never truncates the line list
- Save as a draft until you are ready to send
Tax and terms
- GST follows your registration status: nothing charged if you are not registered
- The tax label changes with it, so the document is never misleading
- Payment terms prefilled from your settings
- Your bank details and payment reference printed on the invoice
- Deposit and balance handled as separate invoices
What the customer receives
- A branded PDF with your logo, colours and ABN
- Sent by email or text, or both
- Opens on a private link: no login required
- A separate receipt document once it is paid
- The PDF is a print of the same document they saw on screen
Getting paid
- Overdue invoices are chased automatically on your own schedule
- Default ladder is 7, 14 and 30 days after sending
- Chases go by email and text, in your wording
- Chase it manually and the next scheduled one steps aside
- Anyone who has opted out of messages is skipped
- Marking an invoice paid cancels every remaining chase
Books that stay straight
- Invoices push into Xero as you send them
- When you reconcile the payment in Xero, Galaxera marks it paid
- That cancels the chase, so a customer who has paid stops hearing from you
- Outbound push also available to QuickBooks and MYOB
Job Management
Every job, every detail, in one place instead of across three notebooks and a group chat.
The job record
- Customer, site address and contact on every job
- Notes you can add as you go, from your phone
- Reminders on a job so the thing you promised doesn't get forgotten
- Before and after photos, kept against the job
- Materials used, with cost
- Time on site logged against the job
- Documents and drawings attached to the job
Scheduling and crew
- Drag a job into the diary and give it to a worker
- Warns you when a worker is already booked at that time
- Reschedule without the times drifting between timezones
- See the whole crew's day in one view
- Assign more than one worker to the same job
- Writes out to your Google Calendar
Proof the work happened
- Text the worker a check-in link for the job
- Check-in and check-out stamped with location and accuracy
- Before and after photos captured at the site, not from memory
- Worker leaves a note on what they found
- The visit becomes a timesheet entry automatically
- Chase a worker who hasn't checked in yet
The Job Pack
- Nine sections: customer, description, materials, crew, safety, checklist, photos, documents and a site map
- Turn any section off for a job that doesn't need it
- Checklists seeded onto the job from your own templates
- Safety and compliance notes carried on the pack
- Hand it to a worker so they arrive knowing the job
Compliance certificates
- The Certificate of Electrical Safety (VIC), the Certificate of Compliance for Electrical Work (NSW), the Victorian Plumbing Compliance Certificate and Queensland's Form 4, by name
- A Gas Compliance Certificate, and a general electrical or plumbing Certificate of Compliance in the other states
- A Job Completion Compliance Declaration for trades with no statutory certificate
- Licence holder name and licence number are required fields
- Certificate number recorded where your scheme issues one
- Electrical test results entered per test: earth continuity, insulation resistance, polarity, RCD operation, fault-loop impedance
- The declaration is signed by the licensed worker, naming the standard
- Customer counter-signs to acknowledge handover
- Issued to the customer on a private link and kept on the job
Finishing up
- Send the customer a progress update mid-job
- A completion report with the work, photos, materials and time on site
- Raise the invoice straight from the finished job
- The job's history stays against the customer for next time
Team Management
Rosters, timesheets, payslips and leave, without a shoebox of paperwork.
Your crew on the books
- Employee record with employment type, start date and pay rate
- Employee ID on every worker
- Assign workers to jobs and see who is on what
- A worker's hours and pay across any period you choose
- Per-worker reports for the jobs they ran
Hours that record themselves
- Site check-in and check-out become a timesheet entry
- Workers enter or correct their own hours in the portal
- You approve hours before they reach a payslip
- Scheduled hours worked out from the job assignment
- Hours roll straight into the pay run
Leave
- Workers request leave from their phone
- Approve or decline it yourself
- Leave sits alongside the roster so you see the gap coming
Payslips built to Fair Work
- Every field Fair Work requires on a payslip
- Gross, tax withheld, net and superannuation shown separately
- Super calculated at the guarantee rate, 12% by default and changeable
- Default super fund applied to slips where the employee has none
- PAYG worked out for you, and editable on any slip
- Set PAYG to zero where it doesn't apply
- The PDF matches the preview you approved
Employment contracts
- Draft an Australian employment contract from the worker's details
- Review it as a PDF before anyone signs
- You sign, then send it to the worker
- The worker counter-signs on their own device
- The signed contract is kept against their record
The employee portal
- Free for every employee, on every plan: it doesn't use a seat
- Workers see their own timesheet, leave and payslips
- No app to install
- They see their own record and nothing else
Reporting & Analytics
What actually came in, what went out, and what's left, from real numbers.
The four numbers that matter
- Invoiced: what you billed this period
- Expenses: what the work cost you
- Team pay: what the crew earned
- Net: invoiced less expenses less team pay
- Every figure comes from records you created, not an estimate
Compared to last time
- This week, last week, this month or last month
- Every headline figure shown against the period before it
- Up or down, in dollars, not a vague arrow
- The date range is spelled out so you know exactly what is counted
Money in
- Invoiced against collected, side by side
- How many invoices you issued
- What is overdue right now
- Tells you plainly when everything is current
Where it went
- Expenses grouped by category
- Each category's share of the total, as a proportion bar
- How many purchases sit behind each line
- Says so when nothing has been recorded, instead of showing a zero
Job by job
- What a single job billed, cost in materials, and cost in labour
- Team pay split into paid and still pending
- Ask Galaxera to read the period back to you in plain English
- Export your data when your accountant wants it
Unified Inbox
Calls, texts and emails in one list, so nothing gets missed between apps.
Everything in one list
- Phone calls, SMS, email, web form enquiries and bookings
- Matched to the right customer by phone number
- Their open jobs, quotes and invoices shown beside the message
- Unread work highlighted, urgent work lifted to the top
- A Sent folder with every outbound message you have sent
Calls you missed
- Play the recording without leaving the thread
- Full written transcript, speaker by speaker
- An AI summary of what the caller actually wanted
- Mark a call reviewed once you have dealt with it
The AI workspace beside every message
- Detected purpose: job enquiry, quote request, complaint, payment, follow-up
- Key details pulled out: contact, address, location, project type
- Suggested next actions
- Urgency assessment
Replying
- A draft written for you before you open it
- Tone chips: friendly, formal, shorter, more comprehensive
- Regenerate if it misses, or edit it yourself
- Reply by email or SMS from the same place
- Attach files to email replies
- Compose a brand new message to anyone
Finding things
- Search across names, subjects and summaries
- Filter to calls, SMS, email or everything
- Resizable columns on desktop, full-screen threads on mobile
- Pull to refresh, and it keeps working offline
AI Reply Drafting
The reply is already written. Read it, change what you want, send.
How the draft is written
- Streams in as you watch, no waiting on a spinner
- Reads the whole conversation, not just the last message
- Looks at the job photos attached to the thread
- Uses your services, hours, policies and pricing
- Signs off with your name, then your business name
You stay in charge
- Tone chips: friendly, formal, shorter, more comprehensive
- Regenerate as many times as you like
- Edit any word before it goes
- Nothing sends until you press send
- Only ever drafts on your click, never on its own
It will not make things up
- Never invents prices, quantities, dates or times
- Leaves a placeholder rather than guessing a figure
- Never claims something was booked, sent or paid
- Australian English, plain and professional, no emojis
Optional automatic replies
- Confirm an appointment automatically, off by default
- Share an ETA when a worker is on the way, off by default
- Answer "are you on the way?", off by default
- Every automatic reply is logged in your inbox with the reason
- Pause all automatic replies for 24 hours, any time
- Customers who reply STOP are never messaged again
Automated Follow-ups
The chasing that makes you money, done on a schedule instead of when you remember.
Chasing an overdue invoice
- A chase ladder starts when you send the invoice
- Seven, fourteen and thirty days by default, set your own
- Goes out by email and text, in your wording
- Chase one manually and the next scheduled chase steps aside
- Re-sending the invoice rebuilds the ladder instead of doubling it
- Marking it paid cancels every chase still to come
- Reconciling the payment in Xero cancels them too
Before you turn up
- Customers get a reminder ahead of a booked job
- Rescheduling the job rebuilds the reminders around the new time
- Cancelling or completing the job cancels them
Asking for the review
- Runs the day after a job is completed, not the minute it ends
- Asks for a Google review while the work is still fresh
- Send automatically, or have Galaxera ask you first
- Never asks the same customer twice for the same job
Quotes you sent and heard nothing about
- A Today-list reminder starts when you send the quote
- Each one appears on your Today list on the day it is due
- Re-sending the quote resets it
- Accepting or declining clears what's left
Rules that keep you out of trouble
- Anyone who opts out of messages stops receiving them
- Opt-outs are honoured separately for email and text
- Every message goes from your business number, not a shared one
- Nothing sends twice if a run is interrupted part-way
Xero Integration
Invoices and payments stay in step with your books, both directions.
Connecting it
- Sign in to Xero and approve the connection, no keys to copy
- Pick the bank account your payments land in
- Choose which Xero organisation to sync with
- Disconnect whenever you want, without losing your Galaxera records
Invoices going out
- Invoices you send push into Xero automatically
- The customer is created in Xero if they aren't there yet
- Matched to the existing Xero contact when they are
- Line items, GST and totals carry across as you entered them
- Each invoice is linked, so it syncs once and only once
Payments coming back
- Reconcile the payment in Xero and Galaxera marks the invoice paid
- That cancels every remaining chase on it
- A customer who has already paid stops hearing from you
- Runs on its own, nothing to press
- Safe to run twice; an already-paid invoice is left alone
Other accounting software
- Invoices can also push out to QuickBooks and MYOB
- Contacts are created there the same way
- Payment status comes back from Xero only
Website Creation
A proper website for your business, built from details you've already entered.
Choose how it looks
- 21 templates, each with its own colours and fonts
- Templates suited to your trade, with matching starter copy
- Switch template any time, your content stays
- Override heading, body and muted text colours
- Your logo pulled straight from your branding settings
Write it in your own words
- Every headline, paragraph and service description is yours to edit
- AI writes a first draft when you ask it to
- "Improve" any single field without touching the rest
- Write all your service descriptions in one click
- Nothing is AI-generated unless you press the button
Your photos
- Upload your own from your device
- Or pull straight from your real job photos
- Set a hero image, service photos and a gallery
- Eight photo filters to keep the look consistent
- Service cards flip to reveal the detail
Testimonials you control
- Import genuine testimonials from your customer messages
- Galaxera finds the good ones and brings the names across
- Add testimonials manually with rating, name and suburb
- Link out to your Google review page — Galaxera does not display or store Google reviews
See it as you build it
- Live preview that re-renders as you type
- Flip between desktop and mobile
- Drag the divider to make the preview bigger
- Saves itself while you work
Publish and keep editing
- Live on a Galaxera address straight away
- Buy and connect your own domain, DNS handled for you
- Unlimited edits and re-publishing, forever
- Unpublish any time
- Contact form, click-to-call bar and social links built in
Marketing
Post the job you just finished, and email the customers who have gone quiet.
Never stare at a blank caption
- Post ideas drawn from your last eight finished jobs
- Plus what is timely for the month you are in
- One tap turns an idea into a started post
- Describe the job in your own words and it writes the caption
- Several caption options, flick between them
- Smart hashtags generated with the caption
Sound like you
- Five tones: friendly, professional, casual, bold, educational
- One-tap call-to-action lines you can append
- Eight post styles, from before-and-after to special offer
- Every word editable before anything publishes
Your real job photos
- Pick straight from site check-ins and before-and-after shots
- Or upload from your phone
- Assign which photo is the before and which is the after
- Eight filters to keep your feed consistent
Design it properly
- 26 layouts: grids, collages, polaroid, magazine, device mockups
- Free Canvas: drag the text anywhere on the photo
- Seven text-box shapes and four font styles
- Your logo watermarked in any corner
- Your brand colour applied to the text in one click
- Four export sizes: square, portrait, story and landscape
Email campaigns to past customers
- 19 reasons to write: keep in touch, Christmas, New Year, Easter, end of financial year, winter and summer check-ups, storm season, spring jobs, a seasonal reminder, a discount, a new service, thank you, a review, a referral, a milestone, working in your area, holiday hours, a price change
- The subject line and the email written for your trade, from the reason you picked
- 32 email designs, seasonal and plain, in your brand colours with your logo
- Add a hero photo from a real job
- Your own greeting, with the customer's first name filled in
- You press send, and it goes out in batches so your inbox is not throttled
Who gets the email
- Every customer with an email address, in one list
- Sorted by how long since their last job: under a month, 1-3, 3-6, 6-12, over a year, or never
- Tick the ones you want, or take a whole bracket at once
- Anyone who unsubscribed or opted out of messages is shown as skipped, not quietly dropped
- An unsubscribe link on every email, and consent re-checked at the moment of sending
- Nobody can be queued into the same campaign twice
Publish or schedule
- Post to your Facebook Page, Instagram, or both
- Preview exactly how it will look on each
- Schedule for later and see it on a calendar
- Cancel a schedule and it drops back to a draft
- Download the finished image whenever you like
- Nothing publishes without you choosing to
Answers callers in 18 languages.
It picks up the caller's language from their first words: no menu, no press 2. You can also set which language it opens every call in, and the recording disclosure is translated too.
See it on your own jobs.
- No card to start. Cancel any time.
- Quotes and invoices wait for your send.
- Set up and quoting the same day.