How it works

From first message to paid invoice

Five clean stages, four AI workers, one approval layer. Every job moves through the same pipeline so your team focuses on the work — not the admin.

The pipeline

One pipeline, every job

Capture lands the work, Triage decides what to do, Coordinate keeps it organised, Approve gates the action, Complete closes the loop.

Capture

Multi-channel intake

Triage

AI tags & routes

Coordinate

One job record

Approve

Human sign-off

Complete

Workers close it

Real workflows

Each one shows how Galaxera moves work through the pipeline — from first message to closed loop.

Capture → Coordinate

From first WhatsApp message to confirmed slot in under 90 seconds.

1
Capture: Customer messages on WhatsApp. Lands in your unified inbox in seconds.
2
Triage: AI summarises, tags urgency, matches to history, suggests a slot.
3
Coordinate: Slot booked on Google Calendar; confirmation sent on the same thread.

Triage → Approve

Quote-worker drafts, you approve in one click, customer sees a polished reply.

1
Capture: Inbound email parsed and matched to existing customer history.
2
Draft: Quote-worker prepares pricing using past jobs and your rate card.
3
Approve & send: One-click approve. Edits are audited. Reply goes back via Gmail.

Complete & follow-up

Invoice-worker closes the loop without anyone retyping a line item.

1
Mark done: Job closed on the calendar. Photos and notes live on the record.
2
Invoice: Invoice-worker pulls line items, applies tax, prepares a payment link.
3
Track: Sent via Gmail. Follow-up-worker chases if it isn't paid in 7 days.

The five stages

A short look at what your team and the AI workers actually do at every step.

Always on

Each one owns a slice of the back office and funnels its work through your approval queue.

How we built it

Human in the loop
Nothing important sends without your approval. AI proposes — your team disposes.
Audit everything
Every draft, edit, and decision is recorded against an auditor and a timestamp.
Per-business isolation
Your data lives in its own Galaxera workspace. No cross-tenant leakage, ever.
Connect what you have
Galaxera meets your team where they already work — calls, chat, email, calendar.

See it on your workflow

Tell us how your business runs today. We'll show you how each stage maps to your team's daily flow.