Terms of Service

These Terms of Service ("Terms") are a contract between you and Galaxera Pty Ltd ("Galaxera", "we", "us"). They govern access to galaxera.com.au and the Galaxera application (the "Service"). By creating an account, you agree to these Terms and our Privacy Policy.

If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" means that company.

Galaxera helps trade businesses manage customer communication, scheduling, quotes, invoices, and AI-assisted drafts. Features vary by plan and release stage; we may add, change, or retire features with reasonable notice where practicable.

AI output is assistive only. You are responsible for reviewing every customer-facing message, price, and document before it is sent or relied upon. Galaxera does not guarantee accuracy of AI-generated content.

• You must provide accurate registration information and keep it current.
• You are responsible for credentials and all activity under your account.
• Notify us immediately at hello@galaxera.com.au if you suspect unauthorised access.
• We may suspend accounts that pose a security risk or violate these Terms.

You may connect third-party services (e.g. Google Gmail/Calendar, telephony, messaging, accounting). Your use of those services remains subject to their terms. When you connect Google, you authorise Galaxera to access the scopes shown on the Google consent screen for the purposes described in our Privacy Policy (Google section). You can disconnect integrations at any time in the app.

You agree not to:

• Use the Service for unlawful, harassing, deceptive, or spam activity.
• Upload malware or attempt to breach or probe our systems without permission.
• Misrepresent identity or impersonate others when communicating with end customers.
• Use AI features to generate content that violates applicable law or third-party policies.
• Resell or sublicense the Service except as expressly permitted in writing.

You retain ownership of content and customer data you submit ("Customer Data"). You grant Galaxera a limited licence to host, process, and display Customer Data solely to provide and improve the Service, including AI features you enable.

You are responsible for obtaining any consents required under privacy and telecommunications laws (including for SMS, voice, and email to your customers).

• Paid plans are billed in advance on the cycle shown at purchase unless stated otherwise.
• Fees are exclusive of taxes unless we state otherwise; you are responsible for applicable taxes.
• Unless required by law, fees are non-refundable; we may offer credits at our discretion.
• You may cancel renewal from the billing portal; access continues until the end of the paid period.
• We may change pricing with notice before the next renewal term.

Pilot, beta, or trial features may be provided "as is" with limited support. We may discontinue them without liability.

Galaxera owns the Service, software, branding, and documentation. These Terms do not grant you any rights to our trademarks except as needed to use the Service in the ordinary course.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for the purpose of the relationship, except as required by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GALAXERA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) AUD $100.

Nothing in these Terms limits liability that cannot be limited under Australian Consumer Law or other mandatory law.

You will indemnify Galaxera against claims arising from your Customer Data, your use of the Service in breach of these Terms, or your communications with end customers, except to the extent caused by our gross negligence or wilful misconduct.

• You may stop using the Service and cancel your subscription at any time.
• We may suspend or terminate access for material breach, non-payment, or legal requirement.
• On termination, your right to access the Service ends; we will delete or retain data as described in the Privacy Policy.

These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction, subject to mandatory consumer protections in your country of residence.

We may update these Terms by posting a revised version on this page. Continued use after the effective date constitutes acceptance where permitted by law. For material changes, we will provide reasonable notice.

Legal and contractual enquiries: legal@galaxera.com.au
Support: hello@galaxera.com.au